Job: Application Specialist

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Jobing Description

Reporting to the Financials ERP Executive Project Director, the Application Specialist is responsible for the development and maintenance of PeopleSoft and related systems, including both scheduled and ad-hoc reporting. This position plays a key role as a liaison between various client groups within Finance and across the University, supporting the University‚s business through configuration and development of Finance applications.

Ongoing responsibilities include but are not limited to:
Analyses, designs, develops, tests and deploys work units in PeopleSoft and related systems. Troubleshoots issues and responds to system errors and failures, recreating issues in a test environment; Escalates incidents to the next level of system support and provides technical assistance to Finance Service Center Analysts by analyzing the appropriate routing of system issues, questions and customer service requests via a customer relationship management (CRM) tool; Achieves agreed upon service level performance metrics by effectively troubleshooting and resolving incidents; Interfaces with users to verify issue resolution, validate incidents and communicate progress to customers in a timely manner via the CRM tool; Actively contributes to ongoing process improvement by assisting in the development and communication of policies, procedures and user support tools; Populates knowledge base for future use within the Finance division; Works closely with Finance and Information Technology to coordinate development activities, and respond to business needs; Works closely with representatives of diverse business functions University-wide in the specification of work units; Collaborates with a team focused on continued maintenance, development, testing and deployment of PeopleSoft work units with special focus on the General Ledger, Commitment Control and Project Costing modules; works to translate functional needs into technical specifications and engages with Information Technology development teams in the construction of the work units; Participates in the routine application of patches and fixes; Collaborates with the application development and support teams and partners with functional leaders in the design, development and testing of business process and technical solutions in support of the business; acts as a liaison with third party vendors, subcontractors, external community and customers to resolve incidents and facilitate communications; partners with the Senior Application Specialist, assisting with work and ensuring support required to effectively troubleshoot and resolve issues in a timely manner. Performs other duties and special projects as assigned.

Skills / Requirements

Bachelor's degree and/or its equivalent required; advanced degree or other professional certification preferred. A minimum of three years related technical system experience required.; experience in higher education preferred. Experience with PeopleSoft General Ledger, Commitment Control and Project Costing strongly preferred; experience with PeopleSoft Procurement modules preferred. Knowledge in a range of finance and accounting processes including financial reporting, fund accounting, year end, etc. required. Experience with process improvement preferred. Demonstrated ability to work in a high pressure, fast-paced environment required. Demonstrated excellence in a variety of competencies including: project management, teamwork, analytical thinking and client/customer awareness required. Ability to work with changing priorities and with multiple projects required. Excellent analytical, organizational, interpersonal, oral and written communication skills, including a high level of attention to detail and active listening skills, required. Must be able to problem-solve and troubleshoot, in addition to having the ability to work independently in a dynamic team environment. Demonstrated ability to effectively partner with a diverse group of administrators required. Must be able to negotiate issues, resolve problems and have strong influencing skills. The successful candidate must be able to work well with all levels of management, both internally and externally, be flexible in nature, have a sound judgment with a collaborative style that fosters teamwork and cooperation beyond the immediate team to the broader organization. Must have a passion for excellent customer service and commitment to exceptional quality.