Job: AT&T Client Support Specialist - Job #: 1208880

This posting has expired and is no longer available.

Browse Similar Jobs: Other/General

Jobing Description

 

The Client Support Specialist will partner with sellers, external customers, internal AT&T organizations in ensuring pre-sale, contract, order initiation success for PCG/ SCG designated customers including out of scope products and services. The CSS will lead or participate in activities targeted for sales support and project management, focusing on product implementation and process (including IP, Data, Voice and Wireless), relationship building and business management.
         Responsible for collection of complete and accurate customer data (minimum data sets).
         Coordinate with Organizations to oversee implementation of complex orders and for complex data and IP product lines.
         Assist sales team to assemble a holistic view of customer's business with Corporation, which may include records of proposals, contracts and network inventories across multiple platforms and product lines.
         Provide contract interpretation to the customer, as needed. 
         Participate in Shared Expectations Sessions with customers, pre- and post-sale corporate organizations to communicate roles and responsibilities in the client/Corp relationship. 
         Assist AE's with technical assistance in responding to RFPs, and closing sales of additional services to existing customers. 
         Support Sales Center in new product and promotional initiatives.
         Work with the sales center contact for resolving billing problems. 
         Develop strong linkages and relationships with a variety of groups responsible for supporting services.
         Potentially lead team of CSS's in centralized team environment

Skills / Requirements

Required Skills:

Computer literacy in MS Word, Excel, PowerPoint and Outlook
Project Management Experience
Presentation and customer facing experience
Telecommunication Wireline and IP Product Knowledge -
Local Dial tone Services, Long Distance, T1 Voice Services, IP Products
Telecom Provisioning Experience
Transport maintenance experience
Telecom Billing and/or Billing Support
Systems Knowledge
Internal Process/Procedure Knowledge

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V