Job: AT&T Store Manager II - Forest Hills, NY

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Jobing Description

Working as a Store Manager, you will develop and lead a professional retail sales team to ensure achievement of store/kiosk revenue targets, operational goals and 100% customer satisfaction.  You will supervise the overall daily operation of a store including hiring, discipline, and scheduling of employees to ensure cost effective and quality Store Operations.

 
Additional Responsibilities:

• Ensure customer satisfaction
• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store
• Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories
• Meet assigned sales performance and profitability criteria
• Set appropriate individual performance standards for the store/kiosk in line with national standards
• Develop, implement and monitor a store prospecting plan to increase sales
• Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results
• Establish and monitor store/kiosk work schedules and staffing issues to effectively manage payroll expenses
• Exhibit a high level of leadership presence within all aspects of the business and other internal departments
• Effectively manage profit and loss responsibility for store/kiosks and protect company assets
• Analyze various business reports for trend analysis and strategic planning purposes
• Effectively manage a team of retail store employees, including coaching, administering discipline, etc.

You will be responsible for all functions of the retail store/kiosk to include sales, customer service, inventory, and technical troubleshooting. You will maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards at all times.  You will analyze transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.
 
We offer:

Competitive pay (base salary plus commission): Base pay varies by location and experience, Retail Store Managers can earn $1,700 or more per month in commission by meeting and/or exceeding sales objectives for their store!

Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)

Top-notch on-going training on the latest technology

A fun, fast paced work environment

Skills / Requirements

• Two years sales/customer service experience in telecommunications or related industry


• One year management experience


• Excellent sales skills and demonstrated ability to meet or exceed performance standards


• Ability to motivate and lead direct reports


• Ability to work flexible hours, including evenings, weekends and holidays


• Ability to operate a personal computer, wireless equipment, copier and fax


• Ability to stand for long periods of time


• May be required to wear a uniform


• Ability to attend required training

• Three or more years sales/customer service experience in the telecommunications or related industry


• Previous management experience in the telecommunications or related industry


• Effective communication, presentation and interpersonal skills


• Strong organizational skills with attention to detail


• Ability to work at multiple locations within district preferred


• Familiarity with wireless terminology and AT&T Mobility systems preferred

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V