A1 Placement

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Help Desk Supervisor

at A1 Placement

Pay: $75,000 to $85,000/year
Posted: 5/11/2019
Job Status: Full Time
Job Reference #: 27142

Job Description

We are seeking a Help Desk Supervisor to join the IT team of a technology solutions firm in Brooklyn. This role will have responsibility for and oversight of Help Desk related tasks such as….

  • Manage and monitor the day to day operations of the Help Desk to ensure high levels of service throughout the organization
  • Monitor and check open tickets to prioritize activities and resources
  • Perform service desk activities and ticket resolution to support the needs of the business
  • Create and optimize processes and procedures to maximize efficiency
  • Monitor and report on Key Performance Indicators to management

You possess the following qualifications, background and abilities:

  • Minimum of 5 years of experience supporting users remotely in an enterprise-level Help Desk environment
  • Minimum of 3 years of experience in a help desk management or similar role strongly preferred
  • Experience analyzing KPI metrics and developing corrective
  • Experience with enterprise-level ITSM software (TOPDesk preferred)
  • Technical background with hands-on deskside support experience
  • Customer service minded with a motivation to drive service excellence