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Help Desk Supervisor
at A1 Placement
We are seeking a Help Desk Supervisor to join the IT team of a technology solutions firm in Brooklyn. This role will have responsibility for and oversight of Help Desk related tasks such as….
- Manage and monitor the day to day operations of the Help Desk to ensure high levels of service throughout the organization
- Monitor and check open tickets to prioritize activities and resources
- Perform service desk activities and ticket resolution to support the needs of the business
- Create and optimize processes and procedures to maximize efficiency
- Monitor and report on Key Performance Indicators to management
You possess the following qualifications, background and abilities:
- Minimum of 5 years of experience supporting users remotely in an enterprise-level Help Desk environment
- Minimum of 3 years of experience in a help desk management or similar role strongly preferred
- Experience analyzing KPI metrics and developing corrective
- Experience with enterprise-level ITSM software (TOPDesk preferred)
- Technical background with hands-on deskside support experience
- Customer service minded with a motivation to drive service excellence