ABM Industries Inc
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at ABM Industries Inc
Job Reference #: 56104
Categories: Management - Mid-Level (Manager, Director)
Employee is responsible for the direct oversight of an assigned Catering work team/area on a designated account and/or on a designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met.
Achieve operational performance and functional service activities for all Catering related activities.
Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.
Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
Ensure all call-offs are covered.
Accommodate increased / decreased client staffing requests.
Represent ABM by participating in client briefings and communicating with Client representatives on a frequent basis regarding operations.
Manage daily schedules, including employee lunches and breaks.
Maintain daily shift report for managers.
Perform basic administrative and payroll functions (as required).
Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
Effectively coach, counsel and discipline employees.
Conduct Safety and Quality audits.
Responsible for the movement of personnel between checkpoints.
Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
Set positive, professional example for workforce.
Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Perform other duties as assigned.
*Job duties may be modified at any time.
Associates degree or equivalent work experience preferred.
Catering or Food Service Experience is highly preferred
Three (3) years previous supervisor experience preferred.
Must be 18 years of age or older.
Must submit to and pass a drug screen.
Must meet all requirements to receive required airport SIDA badge and Customs Seal, including successful completion of a background check and ten-year work history.