Enterprise Holdings, Inc.

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Part Time Greeter - Manhattan

at Enterprise Holdings, Inc.

Posted: 7/21/2019
Job Status: Part Time
Job Reference #: 286536
Categories: Customer Service

Job Description

  • Job ID
    2019-286536
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Manhattan Fleet
    Airport / City
    US-NY-New York
  • Overview

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

    We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

    National and Alamo has an exciting opportunity for a Greeter. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

    This position is a maximum of 25 hours/week.

    Responsibilities

    • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
    • Welcome members to the facility when they exit the bus or arrive on the lot.
    • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
    • Assist members with questions and concerns to minimize counter visits.
    • Communicate customer service issues to management.
    • Ensure that hangtag information is completed correctly.
    • Maintain clean low mileage fleet mix requirements.
    • Maintain Emerald Aisle for cleanliness.
    • Thank member for their business.
    • Provide upgraded vehicles on request.
    • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age
    • High School Diploma or G.E.D.
    • Minimum of 1 year experience handling customer service functions
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; knowledge of Odyssey system a plus
    • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license
    • Must be authorized to work in the U.S. and not require sponsorship now or in the future
    • Willing to accept $15.25/ hour as compensation
    • Must be available to work the following schedule:

    Days

    Shift Hours

    Sunday

    OFF

    Monday

    7am-12pm

    Tuesday

    7am-12pm

    Wednesday

    OFF

    Thursday

    OFF

    Friday

    7am-5pm 30 minute break

    Saturday

    7am-12pm