iHeartMedia, Inc.

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Helpdesk Support Technician

at iHeartMedia, Inc.

Posted: 6/27/2019
Job Status: Full Time
Job Reference #: Req16517-1
Keywords: technical, system

Job Description

Current employees and contingent workers click here to apply and search by the Job Posting Title.

KATZ Media Group


Job Summary:

This is a terrific opportunity to start a career in Information Technology and work in a fast-paced team environment supporting our Katz Media business applications. We will provide technical training and opportunity for growth.



  • Receive and log calls for assistance from Katz employees and station clients.
  • Record all requests received in our Helpdesk ticketing system.
  • When possible, resolve requests immediately.
  • Track the progress of requests through to successful completion.
  • Communicate to customer information regarding system outages as well as updates on their requests.
  • Communicate any escalation of issues and or problems to proper management.
  • Demonstrate software enhancements to users / some user training may be required.
  • Create documentation when needed.
  • Working on projects within the Helpdesk and within other divisions in CIS.


  • Knowledge of Rep Industry.
  • Must possess a working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Must be detail oriented with strong organization skills.
  • Ability to multi-task and prioritize workload.
  • Excellent verbal and written communication skills a must to both the Katz user and Katz Management.
  • Flexible, Patient, Approachable.
  • Team Player, Self-Motivated, Creative, Goal-Oriented.



New York, NY: 125 West 55th Street, 10019


Position Type                                                                                             



The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.


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Current employees and contingent workers click here to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, podcast, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

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Posted 30+ Days Ago

Full time