Intouch Solutions

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IT SUPPORT SPECIALIST

at Intouch Solutions

Posted: 6/20/2019
Job Status: Full Time
Job Reference #: c9265844-db1a-4b9d-a92d-d2f9713672eb

Job Description

What does the IT Support Specialist do?

This person will be responsible for providing desktop support to end users and working on IT-related projects. He or she must be motivated, knowledgeable, a team player, and be able to work flexible extended hours when necessary.

  • Provide quality technical service to all end users in a timely and professional manner
  • Assist in maintenance of all software licensing, configuration settings, operating systems, security updates, computer upgrades, major and minor software upgrades
  • Troubleshoot and correct hardware and software problems
  • Monitor the office network and internet connectivity to ensure all network environments are operational
  • Assist in maintenance of network/server equipment, network security, and provide email support
  • Help coordinate technical projects including telephone, wireless, audio/video setup Work on IT related projects, including reporting and documentation
  • Some travel may be necessary

What are we looking for?

  • Up to 2-3 years related experience and/or training
  • Bachelor's Degree
  • Extensive knowledge and experience with Microsoft operating systems including Windows XP, Windows 7, Microsoft Office
  • Some knowledge/experience with Apple devices and operating systems preferred
  • Working knowledge of TCP/IP networking and related technologies
  • Working knowledge of LAN and WAN connectivity
  • Printer, wireless, Audio/video troubleshooting skills
  • Good customer service and communication (oral/written) skills