JetBlue Airways

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Assistant Administrative

at JetBlue Airways

Posted: 8/7/2019
Job Reference #: 18976

Job Description

Job ID #:


Jamaica, NY

Area of Interest:




Employment Status:

Full-Time Regular

Position Expectations

Position Summary

The Administrative Assistant will provide administrative and staff support to an assigned department. The duties of the position include supporting the Base Managers, Crewmembers, general administrative tasks, receptionist and project based work.

Essential Responsibilities

Process all Inflight Leaves of Absence (in and out)

Maintain and track all Leaves of Absence
Maintain and audit base transportation
Support Base Manager with daily tasks and projects
Support Inflight Team Leaders with specialized base project requests
Update and audit base Crewmembers’ travel documents
Liaison for Crewmembers, Crewleaders, Risk Management and business partners to gather information and complete and track Worker’s Compensation Clams and processing of the required workflows
Interface with CrewPlanning, Crew Services, Benefits, CrewTravel to ensure Crewmembers are active in their systems when returning to work
Update the base Offline List monthly to reflect current Leaves of Absence and ensure proper Crewmember bid ability.
Maintain the upkeep of the base Crewmembers’ electronic files
Ensure the office and crew lounge space is organized and supplied with necessary items
Responsible for general administrative tasks; may include answering telephones, filing, copying, sorting and distributing daily mail and maintaining daily task list
Plan and organize meetings/appointments/conferences; create meeting agendas and record meeting minutes
If Inflight Qualified: Must participate in the Inflight Leadership Visibility Program (ILVP) a minimum of four (4) times per year for Recognition Flying, Airport Visibility Support, Operational Support Flying, Leadership Presence Flying and / or Leadership Currency Flying.
Coordinate travel arrangement for Base Managers and processes travel and meeting expenses
Assist with Crewmember inquires by responding to direct requests for information or forwarding questions to appropriate parties or departments
Responsible for ordering and maintaining inventory for office and crew lounge supplies

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma

Three (3) years of experience in secretarial, clerical or administrative position
Strong knowledge of Microsoft Excel, Microsoft PowerPoint and Microsoft Word
Demonstrated strong work ethic, specifically areas of attendance and punctuality 
Time and organizational management skills when dealing with constant time sensitive requests
Able to work flexible hours and be available for an emergency response on short notice
Pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Bachelor’s Degree preferred
Knowledge of Crew Trac and SharePoint
Excellent verbal and written communication
Excellent organizational and analytical skills
Excellent team spirit and motivation

Crewmember Expectations:

Regular attendance and punctuality

Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities


Computer and other office equipment

Office phone

Work Environment:

Normal office environment

Present for core business hours but may be required to work evenings and weekends

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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