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Global Performance Manager in New York, NY at JLL

at JLL (Jones Lang LaSalle)

Posted: 8/12/2019
Job Status: Full Time
Job Reference #: J3S4DR69GLGLJP4RC7P

Job Description

Job Description

Business Intelligence and Performance

* Translate client business objectives into an information management and business intelligence strategy for each service line (FM, OP, PDS, TM, LA) which is integrated and consistent at the account management level.

* Develop data management and interpretation skills in the account team, including predictive modelling and simulation techniques for performance improvement.

* Deep understanding of contract key performance indicator and reporting requirements and client expectations.

* Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the industry and the BI/data fields.

* Devise and promote creative data visualization.


* Lead account and client relationship with JLL IT.

* Ensure information security compliance for all JLL technology implementations.

* Act as interface with regional Technology Project Manager for technology-related projects and initiatives.


* Identify savings and improvement opportunities, or problems requiring innovative solutions.

* Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.

* Provide leadership and guidance to all regions in rolling out new and existing programs including new methods of data collection and reporting.

* Promote success powerfully, such that our client recognizes the value of your work.

Key Performance Measures

* Desired outcomes identified up front and built in to each new idea.

* Create and implement programs to measure data that feeds into SLAs and KPIs.

* Innovation KPI: minimum of 4 major programs successful in at least 3 regions within each 12 month period. Or, 3 global programs plus a minimum of 3 regionally-sourced programs.

* Client Relationship Assessment Score


* 5 years relevant work experience

* Six Sigma black belt certification a plus

* MBA or Masters degree in Statistics, Applied Mathematics or related field advantageous

Skills and knowledge

* Excellent communication and presentation skills (verbal and written)

* Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.

* Process Management experience or demonstrated skills –Results driven – the ability to analyze, act, and implement to ensure we achieve desired results

* Strong leadership, organizational and execution skills

* Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.  THIS IS A HIGHLY CLIENT-FACING ROLE.

* Team-building. Key stakeholders and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.

* Flexibility. We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence.

Other abilities

* Experience of extrapolating and visualizing data to derive actionable intelligence

* Experience with Microsoft Business Intelligence stack (Sharepoint, PowerPivot, PowerView) * Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint)

* MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query Skills are a plus

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