The Jewish Board

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Case Associate / Housing & Entitlement Specialist

at The Jewish Board

Posted: 8/6/2019
Job Reference #: 4559

Job Description



Adult & Family Residential

Salary Range:

Salary Information:

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The Jewish Board of Family and Children's Services ("The Jewish Board") began over a century ago as a network of volunteers, bringing food and clothing to poor and immigrant Jewish families. Today, The Jewish Board is one of the nation’s largest and most comprehensive mental health and social service agencies, providing support and care for individuals and families at every stage of life and of all faiths, races and cultures.

The Jewish Board promotes recovery, resilience and self-sufficiency to over 40,000 New Yorkers annually at over 75 locations throughout the five boroughs and at a 125 acre campus in Westchester. Our mission to provide health and human services to all New Yorkers is built upon the professionalism and compassion of over 3,000 employees, including professional social workers, family therapists, licensed psychologists, and psychiatrists, and a corps of 1,000 dedicated volunteers. Together, we build hope for all New Yorkers.


The Jewish Board recognizes the impact of trauma on children and youth, as well as adults entering their Domestic Violence Programs. Our programs ensure that all members of the family have access to advocacy services in an environment that is inclusive, welcoming, de-stigmatizing, and non-traumatizing, to domestic violence advocacy, we attend to the survivors’ emotional as well as physical safety.  Using a trauma informed approach we assist survivors in strengthening their psychological capacities to deal with the multiple complex issues that they face in accessing safety, recovering from the traumatic effects of domestic violence and other lifetime abuse, and rebuilding their lives.  Our work is guided by principles that emphasize the critical importance of stable housing, utilize a culturally competent and anti-racist lens, and emphasize the dignity and legitimacy of each individual’s journey. 

POSITION OVERVIEW: The Entitlements/Housing Specialist is responsible for the oversight and provision of public benefits/entitlements and housing services to residents in shelter. 


  • Review and assessment of shelter residents to determine income support and housing needs.
  • Develop and establish housing resources and contacts to assist families in location of permanent and/or supportive housing.
  • Assist residents in preparation of applications for public benefits and housing services.
  • Prepare statistics and reports on housing and income support services in shelter programs.
  • Submit housing documents to HRA on behalf of residents
  • Function as Liaison with HRA
  • Participate in case conferences and care plan for clients as needed.
  • Make referrals to appropriate community resources and advocates with organizations on behalf of client in collaboration with administrative and treatment staff.
  • Report to Program Director or designee
  • Other duties as assigned.

Team Process

  • Participates in intake, assessment, case conference, discharge, and follow-up conferences.

  • Participates in regular staff meetings and trainings.May be asked to travel to offsite meetings and trainings.

  • Participates in planning and execution of special and holiday events.


  • Files incident reports as appropriate.

  • Completes regular and timely documentation of all resident interactions, including progress and informational notes.

  • Insures progress notes meet monthly billing documentation requirements, if applicable.

CORE COMPETENCIES for the position include:

  • Excellent resident engagement skills
  • Strong verbal and written communication skills
  • Attention to detail
  • Ability to work independently as well as with a team


  • BA degree preferred
  • Minimum of 3 years’ experience in provision of public benefits and housing services
  • Knowledge of New York City system of public benefits and housing program;
  • 2 years’ experience working in a shelter or residential setting

Additional Qualifications Needed:

  • Willingness to work with a families affected by Domestic Violence, many with experiences of mental illness, and substance use.
  • Compassion and respect for vulnerable individuals.
  • Patience and understanding for the sometimes slow process of stabilization and recovery.


  • Familiarity with working in Windows environment
  • Ability and willingness to learn new systems and application software


  • Travel in the community with residents.