The Jewish Board

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HCBS Assessor Bklyn/Queens

at The Jewish Board

Posted: 7/26/2019
Job Reference #: 4516
Categories: Other/General

Job Description

Home and Community Based Services (HCBS) Adults



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The Jewish Board of Family and Children's Services ("The Jewish Board") began over a century ago as a network of volunteers, bringing food and clothing to poor and immigrant Jewish families. Today, The Jewish Board is one of the nation’s largest and most comprehensive mental health and social service agencies, providing support and care for individuals and families at every stage of life and of all faiths, races and cultures.

The Jewish Board promotes recovery, resilience and self-sufficiency to over 40,000 New Yorkers annually at over 75 locations throughout the five boroughs and at a 125 acre campus in Westchester. Our mission to provide health and human services to all New Yorkers is built upon the professionalism and compassion of over 3,000 employees, including professional social workers, family therapists, licensed psychologists, and psychiatrists, and a corps of 1,000 dedicated volunteers. Together, we build hope for all New Yorkers.


Harp Assessors link adults with chronic behavioral health and medical conditions to Home and Community Based Services (HCBS), to advance their recovery. Working in a team setting and primarily in the field, Harp Assessors conduct eligibility assessments, work collaboratively with Managed Care Organizations (MCOs), request level of service determinations from MCOs, construct Plans of Care with members, link members to HCBS and inspire members to utilize such services to optimize their health outcomes.



  • Construct and document Harp eligibility assessments and plans of care for Harp-enrolled members

  • Submit Level of Service Requests and Plans of Care to Managed Care Organizations for approval

  • Act as a point of contact for Managed Care Organizations (MCOs) related to the linkage of members to HCBS

  • Link members to Health and Community Based Services (HCBS) that address their needs

  • Work collaboratively with members, Peer Specialist and Supervisor towards linkage of clients to HCBS

  • Conduct presentations for potential members and provider staff around HCBS

  • Outreach potential new members, provide information about HCBS and assist Harp-eligible members with enrolling in Harp plans

  • Track activities and defined metrics within the HCBS program

  • Assist the HCBS program in meeting contract deliverables

  • Travel within multiple boroughs to members’ homes, providers, and other community settings

  • Occasionally escort clients to HCBS appointments

  • Utilize GSI and Health Commerce System (HCS) to document work in a timely manner

  • Participate in JB care coordination staff meetings and CBC HCBS Infrastructure meetings

  • Make referrals for ongoing support to health home care coordination

  • Attend internal and external trainings as required

  • Maintain client confidentiality

  • Carry an agency-provided cell phone

  • Utilize a netbook in the field with members

  • Other duties as assigned


  • Excellent written communication, verbal communication and customer service skills


  • A Bachelor's degree with a major or concentration (minimum of 24 credits) in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing, or other human services field; OR a NYS teacher's certification for which a bachelor's degree is required; OR NYS licensure and registration as a Registered Nurse and a bachelor's degree PLUS Two years of experience in providing direct services, or a substantial number of care coordination services, to people with serious mental illnesses, developmental disabilities or substance use disorders. A master’s degree in one of the qualifying education fields may be substituted for one year of experience.


  • A Bachelor’s Degree in another discipline PLUS five years’ experience working with the applicable population(s), as described above.


  • Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.

  • Fluency in a second language such as Spanish, Russian, or Creole.


  • Intermediate computer proficiency


  • The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs

  • Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.


  • The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, care coordination offices, HCBS programs) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.

  • To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.

  • To perform the essential functions of this job, the candidate is routinely required to sit (60% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (20% of the time).

  • Risks/hazards associated with the position are those which may be encountered traveling around New York City.